Branded portals, smart routing, field coordination, and city-wide transparency. One platform built for municipalities.
The problem
Phone, email, WhatsApp, walk-ins. Four channels. Zero coordination. The resident waits in the dark. The operator drowns. The director has no view of any of it.
Resident Portal
Your municipality's branded portal. Residents submit, get an instant tracking number, and watch their request move through every stage in real time. No more 'did anyone read my message?'
Service Centre
Submit a request. Routed to the right team, tracked every step.
e-Services
All →Field App
Roads, water, waste. Each team sees only the jobs assigned to them. Location check-in, before/after photos, completion. Offline-first: works without signal, syncs when back online.
Executive Dashboard
Live SLA compliance, department load, and neighbourhood heat map in one view. Mayors and directors see which teams are falling behind and where work is piling up, without asking anyone.
AI Layer
Not full automation. A smart assistant where every action requires human sign-off. Speed without accountability loss.
Category, department, and priority inferred from the resident's message. No manual triage. Queues clear fast.
60% less operator time
Same street, same issue, three separate reports? System alerts and merges them before they hit the queue.
Zero repeat processing
Context-aware reply drafted from the request. Operator reviews, edits, approves. Nothing leaves without a human reading it.
Every reply human-approved
“Before Council our WhatsApp group had 300+ messages every morning. Now nothing falls through the cracks. SLA breaches are down to nearly zero.”
Pricing
GDPR compliance, EU servers, and 2-week onboarding included in every plan.
All plans include public procurement-compliant invoicing. Contact us.